FAQ
Find answers to common questions about ordering marine parts and scheduling service with Bergen Performance Marine.
What types of products do you offer?
We carry marine parts, electronics, electrical components, maintenance supplies, safety equipment, performance products, boating accessories and genuine OEM replacement parts from a wide range of marine brands. If you are having trouble locating a specific part, contact us and include the manufacturer and part number when available.
How can I track my order?
When tracking is available, you will receive shipping information by email after your order is fulfilled. You can also review order information through your customer account. If a tracking number has not updated or you have a shipping question, contact us with your order number.
What is your return policy?
Return eligibility depends on the item and its condition. Please review our current Refund Policy before returning an item. Certain special-order, electrical, opened, installed or otherwise restricted products may have different return conditions.
How long does shipping take?
Processing and transit times vary by product, inventory location, carrier and shipping method. Available shipping options and charges are shown during checkout. Tracking information is provided when available after fulfillment.
Do you ship outside New Jersey?
Yes. Bergen Performance Marine serves local marine-service customers in Northern New Jersey while shipping eligible products to customers throughout the United States.
What should I do if my shipment arrives damaged?
Contact us as soon as possible and keep the product, packaging and shipping materials. Include your order number and clear photos of the shipping carton, label, packaging and damaged item so we can review the carrier or product claim.
How can I contact Bergen Performance Marine?
Email info@bergenperformancemarine.com, call 551-209-3302, or use our contact page. Our listed business hours are Monday through Friday, 9:00 AM to 5:00 PM Eastern Time.
What if I received the wrong item?
Contact us promptly with your order number, the item received and photos of the product label or part number. We will review the order and provide the appropriate next steps.
Can I change or cancel an order after it is placed?
We process orders quickly, so changes or cancellations cannot always be guaranteed. Contact us as soon as possible with your order number. If the order has already entered fulfillment or shipped, the applicable return process may be required.
Do you provide local boat repair and installation services?
Yes. We provide mobile and in-person marine service in Northern New Jersey, including mobile boat repair, engine diagnostics, marine electrical repair, electronics installation, seasonal maintenance and repower support.